Excellence Punta Cana, Great resort!

My husband and I stayed at the Excellence Punta Cana in April of 2010 for our 25th anniversary and loved everything about it. Our ocean view room was amazing, the food, entertainment, and above all the staff was simply amazing. We were very fond of Omar, our bartender, whom we met the first day on the beach. We loved this resort so much that we are heading back again with 2 other couples. Can't wait.

Love this place, it's a little piece of heaven.

Comments for Excellence Punta Cana, Great resort!

Average Rating starstarstar

Nov 14, 2013
Stayed at the resort
by: Kalvin Williams

In the Dominican Republic for a friend's wedding from October 15 to the 22nd. Stayed at the Excellence Punta Cana and our resort hotel room was a nightmare from the beginning of our stay.

This is a list of things that happened to my wife and myself starting on the second day.
1. Water leaked from the shower onto the bathroom floor. No repairs made as promised.
2. Toilet would not flush on the next day and had to be repaired.
3. The next day, water leaked from the vent in the ceiling into the middle of the room.
4. TV signal went out for nearly two hours. No response as promised and no call back. Finally corrected later that night.
5. Next day, cold water goes off in the middle of showering, nearly burning myself.

I talked the Public Relation Manager, Roberto Cuello, about these problems and was only offered a dinner and massage in compensations for these problems. I requested a meeting with the General Manager, Oriol Alberch, but was put off until the morning we were leaving to return to the United States.

I feel that we should have been refunded some of our money for the problems with the room and we were not. Finally, the wedding was beautiful, but the room and the resort itself, did not live up to the hype. We will never return to this resort and will not recommend it to any of our friends.

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